Terms & Conditions

These Terms and Conditions govern the use of Horolune's watch repair and restoration services and this website. By submitting an enquiry, placing a watch in our care, or using this website, you agree to these terms. Please read them carefully.

1. Definitions

"Service" — any watch repair, servicing, or restoration work carried out by Horolune
"Customer" / "You" — the individual or entity placing a watch in Horolune's care
"We" / "Horolune" — Horolune, operating at 142/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
"Piece" / "Watch" — the timepiece submitted for service
"Estimate" — the written cost summary provided before work commences

2. Acceptance of Terms

These terms form the agreement between you and Horolune when you submit a watch for service or use this website. You confirm that you are the owner of the watch or have full authority to authorise service on behalf of the owner. Customers must be at least 18 years of age.

3. Service Description

Horolune offers three published service tiers: Movement Servicing & Regulation (฿6,900), Strap, Battery & Water-Resistance Care (฿3,500), and Full Restoration & Case Refinishing (฿33,500). Full scope for each tier is described on our Solutions page. Service availability is subject to workshop capacity and the suitability of the piece for the requested scope.

4. Intake and Estimates

No work commences without a written estimate that you have agreed to. At intake, we will:

Photograph the watch and document its condition
Provide a written estimate for the agreed service scope
Note any items of concern observed at initial assessment

If, once a movement is opened, we identify a condition or requirement that changes the scope or cost, we will contact you before proceeding. You retain the right to decline the additional work, in which case the watch will be reassembled and returned, and you will be charged only for the assessment work completed to that point (if any).

5. Parts

Parts replacement costs are not included in service tier prices unless specifically stated. Parts requirements are always communicated and agreed in writing before ordering. We source parts from reputable suppliers; we do not supply counterfeit or non-specification parts. Lead times for sourced parts may extend the service timeline beyond the stated typical duration.

6. Payment

Payment is due on collection of the completed piece. We accept Thai Baht by cash and bank transfer. Prices are stated in Thai Baht (฿). We do not accept instalment payments. If a piece is not collected within 60 days of notification of completion, a storage charge of ฿50 per day may be applied.

7. Collection and Custody

Watches will only be released to the person who submitted them or an authorised representative with written authority. We retain photographs of each piece taken at intake. Your watch will be kept in a locked storage area at the workshop when not on the bench.

8. Timelines

Stated typical durations (7–10 days for movement service, 2–4 days for battery/strap, 3–5 weeks for restoration) are estimates, not contractual commitments. Delays may arise from parts sourcing or workshop capacity. We will communicate expected timelines and notify you if they change significantly.

9. Condition and Pre-Existing Issues

We record the condition of every piece at intake. We are not responsible for pre-existing damage or wear not caused by our work. Our condition report documents the state of the piece before service commences and serves as the agreed reference for any post-service query.

10. Limitation of Liability

Our liability for any claim arising from a service is limited to the cost of the service performed. We are not liable for indirect, consequential, or incidental losses. We carry appropriate workshop insurance but are not responsible for losses arising from pre-existing conditions that were not visible at intake assessment.

We do not provide any representation about the market value, collector significance, or historical accuracy of any watch, and nothing in our condition reports should be interpreted as such.

11. Uncollected Watches

If a watch is not collected within 180 days of notification of completion, and we have made reasonable attempts to contact you, we reserve the right to treat the piece as abandoned in accordance with applicable Thai law.

12. Website Use

This website is provided for information purposes. Prices, service descriptions, and availability are subject to change. Use of this site does not constitute a service agreement; that is formed only on written intake of a piece at the workshop.

13. Intellectual Property

All content on this website, including text, images, and design, is the property of Horolune or used with permission. You may not reproduce or republish content without our written consent.

14. Dispute Resolution

We aim to resolve any concerns informally first. Contact us at [email protected] or +66 2 634 8917. If informal resolution is not possible, these terms are governed by the laws of Thailand and disputes will be subject to the jurisdiction of Thai courts.

15. Changes to These Terms

We may revise these terms periodically. The date at the top of this page reflects the most recent update. Continued use of our services after an update constitutes acceptance of the revised terms.

16. Contact

Email: [email protected]
Address: 142/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
Phone: +66 2 634 8917